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Learn about our data retention policies, including how long we keep audio files and job results, our data residency practices, and our commitment to privacy. For more details, please also refer to our Terms of use and Privacy policy.

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AI model training

We never use your audio data, job outputs produced by the API or Playground, or any other customer data to train our AI models. If you report an issue with model quality, accuracy, or unexpected results, you may choose to share example data with us, including the audio file, the produced output, and your expected output. We may use that data for validation and testing purposes if you give us explicit consent to do so.

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How audio files are processed

You can submit jobs with two types of audio input:
  1. An audio URL (e.g., a presigned S3 URL)
  2. A file uploaded to our servers via the Media API
In both cases, your audio is temporarily loaded on ephemeral workers (processing servers) that perform the requested operations (e.g., diarization, identification, voiceprinting, transcription) using our AI models. The local copy on the processing server is always deleted immediately after processing completes.

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When using audio URLs

When you provide a URL as input for a job (e.g., a presigned S3 URL), we temporarily download the audio file to our processing servers solely for the purpose of processing. No copy of the audio file is retained after processing completes.
We recommend creating presigned URLs with limited validity (e.g. 1 hour) when using private storage services (e.g., AWS S3, Google Cloud Storage, Azure Blob Storage).

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When using uploaded files with Media API

When you upload an audio file via the Media API, it is stored in our temporary storage (media://) and automatically deleted within 48 hours, regardless of whether it has been used in a job. When an uploaded file is used as input for a job, it is temporarily downloaded from our storage to the processing server. As with audio URLs, this local copy on the processing server is deleted immediately after processing completes. However, the uploaded file itself remains in temporary storage until the 48-hour retention period expires. You can reuse the same uploaded file across multiple jobs without re-uploading it, as long as it is within the 48-hour retention window.

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Job outputs

Job results are retained for 24 hours after the job completes. All data in the output field of the job response is deleted after this period. This applies to all output types, including:
  • Diarization segments
  • Identification segments
  • Generated voiceprints
  • Transcription segments
We strongly recommend that you configure your systems to retrieve and store these results in your own database immediately upon job completion.

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Data residency & infrastructure

Our core services are hosted on AWS in the Paris region (eu-west-3). This includes the Dashboard, Playground, API servers, databases, and storage. Audio processing with AI models is performed on ephemeral workers that temporarily load the data needed to run the job. This includes diarization, identification, voiceprinting, transcription. The loaded data is deleted immediately after processing completes. By default, these ephemeral workers may run in any region, including outside the EEA. If you select EU (European Economic Area) as your processing region, this audio processing is performed within the EEA only. You can choose your processing region in the processing region settings:
  • Any region (default): audio processing for jobs may be performed outside the EEA.
  • EU (European Economic Area): audio processing for jobs is performed within the EEA only. Because our core services and storage are also hosted in eu-west-3, your input and output data remain within the EEA.
Changes to this setting apply only to subsequent job submissions made through the API and Playground. Existing and in-progress jobs are not affected.

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Enterprise & self-hosted

We offer on-premise and self-hosted versions as part of our Enterprise plans. With the self-hosted solution, audio files and job results remain entirely within your own environment, server, or cloud infrastructure. Custom DPA and BAA documents are available for Enterprise customers. Contact us if you are interested in our Enterprise plans.