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Learn about our data retention policies, including how long we keep audio files and job results, our data residency practices, and our commitment to privacy. For more details, please also refer to our Terms of use and Privacy policy.

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How audio files are processed

When you submit an audio file for processing, it is temporarily stored on our servers to perform the requested operations (e.g., diarization, identification). Once the processing is complete, we delete any local copies of the audio files from our servers.

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Audio URLs

When you provide a public URL as input for a job, such as a presigned S3 URL, we temporarily download the audio file to our servers solely for the purpose of processing. Once the processing is complete, the local copy of the audio file is immediately deleted.
We recommend to create presigned URLs with limited validity (e.g. 1 hour) when using private storage services (e.g., AWS S3, Google Cloud Storage, Azure Blob Storage).

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Uploaded files with Media API

Files uploaded to our temporary storage via the Media API (media://) are automatically deleted within 48 hours. When these uploaded files are used as inputs for a job, they are temporarily downloaded from our storage to the processing server. Similar to public URLs, this local copy is deleted immediately after processing is complete.

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Job outputs

Job results are retained for 24 hours after the job completes. All data in the output field of the job response is deleted after this period. This applies to all output types, including:
  • Diarization segments
  • Identification segments
  • Generated voiceprints
We strongly recommend that you configure your systems to retrieve and store these results in your own database immediately upon job completion.

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Data residency & infrastructure

Our services are hosted on AWS in the Paris region (eu-west-3). This includes API servers and data storage. Note that audio processing with AI models is usually performed on GPU clusters outside of this region and may be done on subprocessors.

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Enterprise & self-hosted

We offer on-premise and self-hosted versions as part of our Enterprise plans. With the self-hosted solution, audio files and job results remain entirely within your own environment, server, or cloud infrastructure. Contact us if you are interested in our Enterprise plans.