Troubleshooting
Common issues and how to solve them.
This troubleshooting guide is designed to help you resolve the most common issues users face when working with pyannoteAI.
‘Could not load audio’ Error
Description: This error occurs when pyannoteAI is unable to access an audio file. This issue usually stems from an incorrect or inaccessible file URL.
Possible Causes and Solutions
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Invalid or Indirect URL: Ensure that the audio file URL is a direct link and publicly accessible. Some cloud storage services provide indirect URLs that require authentication or a confirmation page before downloading. Make sure the URL points directly to the file itself without requiring any additional steps.
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URL Permissions: The URL should not require login credentials or any kind of permissions that prevent pyannoteAI from accessing the audio file. Double-check that the file is publicly available, and test the link in an incognito browser window to confirm accessibility.
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URL Expiry: If you’re using temporary URLs (e.g., generated by cloud storage providers), ensure that the URL is valid for the entire duration of the processing job. Expired links will cause this error.
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File Size Limit: While the “Could not load audio” error is usually related to accessibility, it can also occur if the file size is too large. Ensure the file size is within the recommended limits to avoid any loading issues.