FAQs

This error typically occurs when the provided audio file URL is not a direct link or when there are issues with accessing the file. Make sure the URL is direct and publicly accessible, without requiring additional confirmation steps.

Please refer to the troubleshooting guide for more information on how to resolve this issue.

Identification jobs support up to 10 voiceprints.

The API supports files of up to 1GiB for diarization and identification jobs, and up to 100MiB for voiceprint jobs.

The maximum duration of an audio file for diarization and speaker identification is 24 hours. For voiceprints, the maximum is 30 seconds.

Please check the status of your job using the get job API endpoint. If the job is still in progress, please wait for it to complete. If the job is completed, but you haven’t received the webhook request, please check your webhook configuration and make sure that the webhook URL is correct. For more information, see webhooks.

pyannoteAI supports webhook signatures, which can be used to verify the authenticity of webhook requests. See verifying webhooks for more information.

Most major audio formats are supported, including mp3, wav, m4a, ogg, flac, among others. We recommend the use of compressed audio to make sure the file size is under the 1GiB limit.

No, the speaker diarization model used in the API is an improved version of the pyannote open-source model. It is faster and more accurate.

Please first check the documentation and the troubleshooting section for common issues. If you still have questions, please contact us at support@pyannote.ai.